Goshen Farms Store Policies

Customer Care

About Goshen Farms:

We are a family-run homestead farm on a journey toward self-sufficiency and a more sustainable way of life.

We are dedicated to providing excellent customer service. If you have any questions or concerns, please don't hesitate to reach out.

For general inquiries: Please use the contact form on our website.
For specific questions or support: You can send an email to our team.
For quick assistance: Use the chat feature available on our website.
For newsletters and updates: Please subscribe to our email list to stay informed about new products, workshops, and our homesteading journey.

Privacy & Safety

At Goshen Farms, we are committed to protecting your privacy. We want you to feel secure when you shop with us, which is why we are transparent about how we collect, use, and protect your personal information.

Information We Collect:

We collect the following personal information to process your orders and provide our services:

When you place an order: We collect your name, email address, and shipping address to fulfill your purchase and provide you with a receipt.
For consultation services: We collect your name, email address, and phone number to schedule and conduct our consultations.

How We Use Your Information:

Your information is used solely for the purpose for which it was collected. We do not sell or rent your personal data to third parties.

Wholesale Inquiries

If you are interested in purchasing our products in bulk or establishing a wholesale partnership, we would be happy to work with you. Our goal is to provide high-quality, natural goods that support health, sustainability, and community growth. Whether you are a retailer, distributor, or organization seeking to source locally produced items, we offer competitive wholesale pricing and flexible order options to meet your needs. To begin the process, please contact us via email with details about your business, the products you are interested in, and your estimated order quantity. We will promptly respond with our wholesale catalog, pricing information, and any additional details required to complete your order. Our team is committed to ensuring that every wholesale partner receives excellent customer service and consistent product quality.

For all wholesale inquiries, please email us directly at jjimanagement144@gmail.com, and one of our representatives will assist you personally.

Payment Methods

For your convenience, we accept a variety of secure payment methods through the Wix platform. You can make a purchase using:

Credit and Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
PayPal: You can choose to pay with your PayPal account for a quick and secure checkout experience.

All payments are processed securely by Wix's payment gateway, which protects your financial information. Please be assured that your payment details are never stored on our servers.

Refunds
If, for any reason, you are not satisfied with your purchased product, let us know. While we cannot offer you a refund, we can only offer you store credit. For any nursery products, a picture of the defective product is required within 7 days of receipt of product for any refunds. Misuse, mishandling or destruction of said products will not result in a refund.